Ok, so I hadn't been feeling the love for my Ameda for a little while. Lately it just seemed like it wasn't up to snuff. I was only getting 11 or 12 ounces at work when I used to get 16 ounces easy. I cleaned everything and changed out some parts, but it still wasn't great.
Well, last Tuesday at the end of my second pumping session at work it all of a sudden made this loud whirring sound five or six times and then stopped altogether. Dead.
Not knowing what else to do I called the customer service line. I explained what happened and let her listen to the whirring (it would do it six times and stop every time I turned it on). She said something about it being a known problem and that they would send me a new unit with overnight shipping and that I'd have it Thursday (they were getting a shipment in on Wednesday). They would have even paid for a rental for me, but there is no Ameda place anywhere near my zipcode. So I stopped at Walmart on the way home and picked up a little single electric to get me by (Evenflo Simply Go - that thing is so freaking loud!).
My new pump ended up not getting here until Friday because there was a delay. We had left to go out of town at 1:00 so I didn't even try my new pump until yesterday. I was unpleasantly surprised to find that it barely worked. I mean, the unit turned on, but there was barely any suction (at least compared to my old one). In 10 minutes of pumping both sides I got maybe 1.5 ounces. I should have easily have had 4 or 5 by that point.
So I hand expressed 4 ounces of milk and decided that I would just leave work at 4:00 and go home and pump with my loud ass single pump before picking the munchkin up from daycare.
I called customer service back and explained what was going on. She asked a bunch of questions, got the number off the bottom of the pump and had me try some things with the pump to check the suction. When I told her it just really wasn't working she said "I'm so sorry for the inconvenience - we'll send you a new unit and you should have it on Wednesday."
Wow. I honestly don't think that I have ever had such an easy experience with customer service.
Hopefully when the new unit gets here tomorrow it is awesome and has some stellar suction and I will go back to loving Ameda completely. But at least right now I am loving their customer service.